Shipping & Returns
Shipping Policy
HOW LONG TO SHIP - Current production time can take up to 3 weeks provided there are no questions regarding style, color, mailing address, or other delay due to additional communication between seller and buyer.
PHOTO ITEMS: If we do not have your photo we cannot complete your order. Please send us your photos after purchase. :)
SHIP TO - We ship to the address provided to us when you complete your purchase. If you have multiple addresses on accounts please do confirm your order has the address to which you want the package to ship. If you need the package to go to a different address than you submitted with your order, please include that address in comments at check-out.* Please make sure your shipping address is correct. If the package gets returned due to an incorrect address, YOU WILL be Responsible for the shipping charges to reship the package to you.
GIFT Shipping: ***Purchasing multiple items, on one order, all going to the SAME address, is fine! If on one order, all going to the SAME address, is fine! If you would like gifts to be shipped to different addresses, you will need to please place and order for each gift going to a different address. Thank you!
WHERE WE SHIP - United States
SHIPPING CARRIER - The US postal service is our primary carrier. We ship via First Class Mail which generally takes 2-5 days to reach you. You will receive a delivery confirmation number for US orders.
*Please note: WE HAVE NO CONTROL OVER THE PACKAGES ONCE THEY LEAVE OUR HANDS. We will do our best to get them out on time and will provide you with the Tracking number. Once the order has shown delivered, by USPS, we are not responsible for lost, misplaced or stolen items. Please contact USPS if you item shows delivered and it is missing. They would be your first step in finding your item.
Please be patient, shipment may take as little as 5 days from the time it leaves me or as long as several weeks on rare occasions. Please be patient. Delays are to be expected during higher-volume mailing periods, such as the Christmas shopping season.
Return & Exchange Policy
I DO NOT accept returns, exchanges, or cancellations, but please contact me if you have any problems with your order.
Returns and exchange details:
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We sincerely want each and every customer to be completely happy with their purchase. Please contact us within 72 hours from the time you receive your item if you are not satisfied for any reason.
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Custom and personalized orders:
All sales are final for customized or personalized items.
Please leave your personalization in the “How would you like your tumbler designed” section during the ordering process. Please double check your personalization - We copy and paste so your order will be made as it is written.
If you receive a damaged item or incorrect personalization, please let us know within 72 Hours of Delivery. Please message us a photo of the damaged or incorrect item, along with a description to qualify for a free replacement. We will ship your replacement ASAP.
Additional Policies and FAQs
Please keep in mind that everything seen here is made to order and we will do our best to get it made and shipped out in a timely manner. We are blessed to have a very busy shop and typically have about 100 orders waiting in line to be made. If your item(s) are needed by a certain date, please let us know before ordering to see if we can accommodate your request. We do offer a "Rush My Order" option that can be purchased for an additional charge. Please message us for details.
IMAGES FOR CUSTOM ITEMS - Images submitted to us for use in custom items are the responsibility of the customer with regard to legal usage rights of said images.
PUBLIC FEEDBACK/RATINGS: If you feel that your purchase is substandard or if you have any other negative experience with your purchase/transaction PLEASE contact us PRIOR TO posting a public review so that we can resolve the issue
HANDMADE - All of the items for sale in our shop are handmade by me and are proudly constructed in my smoke-free environment with great care. I do take utmost pride in our work and will not take short-cuts that lessen the quality of my designs and workmanship.
***We do reserve the right to improve upon a design which may not be shown in the listing. ***